Answers you need to questions you have.
Use this page to find answers to frequently asked questions about managing your Bank of Princeton accounts and services. If you still need help, visit our Contact page to find more answers or speak with a customer service representative.
Personal Mobile Banking App.
Mobile Banking App; General Information:
What is The Bank of Princeton Mobile Banking App?
The Mobile Banking App allows you to securely Access your bank accounts from your mobile device. Check your account balances, transfer funds, and find your nearest branch of ATM and much more. It is technology and convenience, providing options and flexibility.
Is there any cost for the Mobile Banking App?
Our mobile banking app is absolutely free *. Enroll, experience and enjoy!
Why should I use the Mobile Banking App?
It is a useful tool for your day to day banking needs.
- Check your balance(s).
- Review your transaction history
- find your bank's nearest ATM from wherever you are.
How can I get the Mobile Banking App?
Its easy! You can simply download the app from your device's app store or learn how to register from our Mobile Banking Page.
Here is what you will need:A qualified Online Personal Banking account at The Bank of Princeton plus one of the following:
- a smartphone* (iOS or Android operating system)
- a web-enabled device* (mobile browser) or
- a standard mobile device with texting capabilities *
*Message and data rates may apply. Check your mobile service provider plan for details.
Mobile Banking App; Security Information:
How secure is The Bank of Princeton Mobile Banking App?
- Smartphone, such as iPhones, Androids and Blackberry have very controlled and secure operating system(s). Please make sure that your phones updates are current for the most secure software to be active.
- Mobile Banking uses 128bit SSL encryption just like Online Banking - which basically encrypts and protects any transmission of data including customer account information.
- Mobile Banking used strong firewalls just like our Online Banking - which protects from unauthorized or malicious intrusions.
- An additional security is provided by the Q&A authentication for initial access to your account
- Just like Online Banking, Mobile Banking uses your Username and Password to access. **Your account will lock down after three incorrect attempts from your mobile device.
What if my phone gets lost or stolen?
Nobody wants their phone to get lost or stolen. Rest assured that personal information from your Mobile Banking account is never stored on the phone, nor is your password. Your login session automatically times out after a specific period of inactivity. You should know that your mobile banking access is secured.
In the event that your phone is lost or stolen, please notify The Bank of Princeton as soon as you can. As an extra precaution, sign into your online banking account from a computer and change your password. You can also select "stop using this device for mobile banking" under the "manage device" button under the "options" tab.
Why can't I simply use my computer to access my account?
You certainly can continue to use your computer. The Mobile App provided added convenience and flexibility to your banking options. It's secure! You can easily set up text and email alerts * How you chose to manage your banking relationships is clearly up to you. Mobile Banking... it's Easy and Wise!
*Message and data rates may apply. Check your mobile service provider plan for details.
Personal Banking eStatements
...the easiest way to Bank Wisely.
What is an eStatement?
An eStatement is your personal account statement that is delivered to you electronically,and it's free.
Will my eStatements look the same as my regular paper statements?
Yes. We even include the reconciliation page. Images of your cancelled checks are also included, if you currently receive those items.
How will I know when my eStatement are ready to view online?
On the first business day of the new month, we will send you an email notifying you that your statement is ready to view. Simply follow the link, log into you account, and choose which of your accounts you would like to view, and select your statement . It's that easy! You can then save it as a .pdf on your own computer.
What is a .pdf?
Adobe Portable Document Format (.pdf) is a standard file format for distributing electronic documents. Adobe .pdf files can be viewed, saved and printed using Acrobat Reader Software, which is available for free at www.adobe.com
How do I save my eStatements?
Once you have opened the document, you can save it by using the small disk icon on the toolbar of your Adobe Acrobat Reader software.
How do I print my eStatements?
Make sure your printer is connected to your computer. Then, using the Adobe Acrobat Reader toolbar, select the Printer icon. You can choose to print the entire statement or just select pages.
What if I enroll, but decide I would like to switch back to paper statements?
Simply notify us in writing or stop by one of our branches in person, and we will make the change.
What if I change my email address?
Just notify us in writing or come to one of our branches in person , and we will gladly update the account information and make the necessary changes.
What other benefits are there to having eStatements?
- Saving paper is the nicest environmental benefit.
- You can share your statements with your accountant much easier by just forwarding the .pdf to them, if you save it first on your computer.
- You will have your statements available to view quicker than if you receive it by postal mail.
Personal and DirectConnect
Business Banking Online
How do I apply for Personal Banking Online and/or Business Banking Online (aka: DirectConnect)?
It's Easy! The Personal Banking Online can be applied for from our website. Click on the "Enroll Now" button from our eService page. When you get to the enrollment page, enter your account number as your "Access ID" and the last four numbers of your Social Security number as the password. You will then be prompted to change the Access ID and Password to something permanent on the next page
Are there any special requirements to use Online Banking?
For Personal Online Banking, the only system requirements needed are access to the internet and an updated browser such as Chrome, Mozilla Firefox or Internet Explorer. Please make sure that your browser software is updated and current for the most secure software to be active.
For Business Online, system requirements are as follows: Operating systems: Mac OS 10.7 or greater; Windows 7 or greater. Browsers: Latest versions of Chrome, Mozilla's FireFox, Apple Safari 6+ (Mac OS systems only) and Internet Explorer 9 (IE9) or greater.
For a complete list, please contact your local branch.
Is Online Banking secure?
Yes, Online Banking is very Secure. (Look for the green "lock" icon on the web browser tool bar at the top of the screen, and to the left) In fact, you are required to use browser with the highest form of encryption (128bit SSL) available for today's popular browsers. This means that information passing from your computer to The Bank's online banking site is encrypted, making it virtually impossible for anyone to access your account information. However, we do ask that you take the following steps to maintain security of your accounts and personal information:
- Memorize your Access ID and Password. You should never write it down where it can be found by another person. Do not share or reveal this information to anyone.
- Change your password often, It is a good idea to change your password on a regular basis, like once a month. You can do this by clicking on the "Change Password" button after logging in. Always include a combination of letters ( upper and lower case), numbers and symbols in your password.
- Log out after each session. Always click the "sign off" button when finished with your Online Banking and/or your computer. If you share a computer with others individuals, you may want to completely close the internet connection after using your Online Banking.
How late in the evening can I make an online transfer?
You can transfer funds 24/7. However, the transfer cutoff time for current day's business is 6:00 pm, EST, Monday through Friday. Any online transfers after 6:00 PM are on the next business day, so activity after 6:00 PM on Friday would be reflected in Monday's activity.
If a scheduled transfer falls on a weekend or holiday, when will the transfer occur?
Transfers scheduled for a weekend or holiday will occur on the first business day after the weekend or holiday.
How long will transactions and statements be available online?
By Clicking on the "Current Statement" button, Personal Banking Online allows you to view all transactions posted since your last statement. Clicking on the "Previous Statement" button allows you to view all transactions that were on your previous statement.
When will ATM and debit card transaction appear in my balances?
ATM and Point of Sale transactions that are conducted prior to 3:00 PM, Monday through Friday, will be updated and reflected in your balances on the following business day. Transactions conducted after 3:00 PM will be updated and reflected in your balances on the second business day. Transaction conducted after 3:00 PM from Friday through Sunday will appear in your balance activity on the following Tuesday. Debit Card transactions can take from 2 to 7 days, depending on how quickly the merchant submits the payments.
CheckFree BillPay for Online Personal Banking
Information on our Personal Bill Payment System
How can I access CheckFree Bill Pay?
After logging into Personal Online Banking, click on "Primary Checking Account". The Menu will have an option on the drop down list for "Bill Payments" Just click on Bill Payments and you will be brought directly into the CheckFree BillPay site. For more information and to watch our video regarding this feature, visit our Online Education Center
BillPay for Online Business Banking
Information on our Business Bill Payment System
How can I access Business Bill Pay?
You have two convenient ways to access BillPAy. After logging into Business Online Banking, chose "Bill Payments" from the Quick Launch menu, or click on "Management Tools". Management Tools will have the option available in the drop down menu list of "Bill Payments" Just click on BillPAy and you will be brought directly to the BillPAy site.
Can I set up a transfer between my accounts at different financial institutions?
We can help you set up a Transfer in Business Online Banking from your account with The Bank of Princeton to your account at another bank. Contact your local branch and they will be happy to assist you in setting this up for you.
Lost or Stolen ATM/Debit Cards
What if my ATM/Debit Card is lost or stolen?
To report a lost or stolen ATM/Debit Card, please call 1-800-554-8969 immediately after discovering that the card is missing. You may also contact the branch during normal business hours to request a new card.